Refund & Returns Policy

Last Updated: October 17, 2026

1. Overview

At Jadukit (https://jadukit.com/), we aim to provide a clear and fair shopping and service experience. This policy explains how to request a return, refund, exchange, or cancellation for eligible purchases.

Refund eligibility depends on the type of product or service purchased, its condition, the circumstances of the request, and applicable law.

2. Physical Products

If you receive a damaged, defective, incorrect, or materially different product, contact us as soon as reasonably possible after delivery.

Please include your order number, a description of the problem, and clear photos or other supporting information when relevant.

Returns or exchanges may be arranged after we review the request and confirm eligibility. Products may need to be returned in their original condition, with packaging and accessories where applicable.

Products that have been used, damaged after delivery, or returned without required accessories may not qualify for a voluntary return, except where applicable law provides otherwise.

3. Digital Products and Downloads

Digital products, downloadable files, and other electronically delivered items may be non-refundable after delivery, download, or access where permitted by law.

However, please contact us if a file is inaccessible, corrupted, incorrectly supplied, or materially different from its description. We will review the issue and consider an appropriate remedy, such as replacement, restored access, or a refund where applicable.

Nothing in this section limits any mandatory refund or consumer rights that apply under law.

4. Online Courses and Educational Services

Refund requests for online courses or training services are assessed according to the course description, access status, any course-specific refund terms disclosed before purchase, and applicable law.

Please contact us promptly if you purchased a course by mistake, cannot access it, or experience a significant technical problem.

Course fees may not be refundable after substantial course access, completion, or delivery of included digital materials where permitted by law. Any course-specific cancellation or refund conditions disclosed before purchase will also apply, subject to mandatory legal rights.

5. Custom Services and Projects

For website development, graphic design, video editing, digital marketing, and other custom services, refund eligibility depends on the agreed scope, work already completed, approved milestones, expenses incurred, and applicable law.

If you wish to cancel a project, contact us as soon as possible. We will review the agreement and determine any amount refundable for work or services not yet delivered, where applicable.

Custom work already completed, approved, or delivered may not qualify for a full refund where permitted by law and the applicable agreement.

6. Order Cancellations

Contact us as soon as possible if you want to cancel an order.

A physical order may be cancellable before dispatch. A digital order or service may already be delivered or started, which can affect cancellation eligibility.

If an order is cancelled by Jadukit after payment, any refund due will be processed in accordance with applicable law and the payment provider’s procedures.

7. How to Request a Refund or Return

To submit a request:

  1. Contact us using the details below.
  2. Provide your order number and the email address used for the purchase.
  3. Explain the reason for your request.
  4. Include photos, screenshots, or other supporting information if relevant.
  5. Wait for our response and return instructions, if a return is approved.

Please do not send a product back before receiving return instructions from us.

8. Refund Processing

If a refund is approved, we will generally seek to return the payment through the original payment method where possible.

The time required for the funds to appear depends on the payment provider, bank, and payment method. We cannot guarantee a specific processing time controlled by a third party.

If the original payment method is unavailable, we may contact you to discuss an appropriate alternative, subject to verification and applicable law.

9. Return Shipping Costs

Where a return is approved, responsibility for shipping costs will depend on the reason for the return, the applicable product terms, and local law.

If the item is damaged, defective, or incorrectly supplied, contact us before arranging return shipping so we can explain the available options.

10. Contact Us

For refund, return, exchange, or cancellation requests, contact Jadukit:

Please include your order number when contacting us about a purchase.